Questrade Review for accounts of modest size. Ease of Funding Clients can take advantage of the free Electronic Fund Transfer EFT facility to move funds between their Canadian or US Dollar bank account and Scotia iTrade account. Note that there is no integration or direct link between Scotia iTrade and Scotia Bank accounts just yet. Parking Cash While the Cash Optimizer account pays a competitive rate and can be used to park cash temporarily from taxable accounts, there is no place to park the cash in registered accounts.

Currency Conversion Fees The currency fees at Scotia iTrade are rather steep. In a phone call today, I was quoted a US dollar buying rate of 1. Guaranteed Income Certificates While GICs are available, clients have to phone in to purchase or request quotes. The rates on GICs appear to be competitive. Bonds A cursory check shows that iTrade has a decent inventory of bonds. The pricing seems to be slightly better than RBC Direct Investing, our main brokerage.

Mutual Funds iTrade offers more than 3, mutual funds from all major vendors. There are no commissions to buy or sell. Investors who do not yet qualify for low commissions at the big bank brokerages will probably find iTrade at or near the top of their list.

If you are an iTrade client, I would love to hear from you in the comments section. I am an ITrade user. I am new to DIY and I have not used other such sites so I have no comparison. I have transfered all registered accounts including a LIRA and I appreciate having all the registered accounts in one place and having no fees. I have found Cust Service willing but not well trained. Would be interested in your comments on bond inventory and pricing?

Money transfer is easy and site overall helpful. I use TradeFreedom, which is also being re-branded as Scotia iTrade. What does their inventory look like and dare I dream?

It just makes me feel ill after I buy a bond and then I see the face value of it — if I were to sell it back. It makes me feel like I really got soaked BAD on the commissions. They still insist on letter mail for most things. Their staff are poorly trained and very bad at explaining how things work ie.

I applied for put option selling 4 times and called 8 times before they told me why I was getting refused. This makes rebalancing every quarter extremely cheap! No other major complaints or compliments for them. I too have an account because it was opened on my behalf by my employer. My primary trading account is TD Waterhouse. I find ITrade a little confusing to get around in comparison but I do like the electronic fund transfer option. I only keep my company stock with Itrade and will stick to TD.

Is that still there? I closed down my Itrade account earlier this month precisely because of the high currency conversion fees. Scotia iTrade seems to have a pretty good inventory on bonds. RBC quotes the same bond at 2. Seems to me that iTrade has better pricing but I could be wrong. My experience with iTrade customer service is limited but the two CSRs I spoke to yesterday were helpful and knowledgeable.

I checked iTrade and they offer over mutual funds. Most of the big names are represented on the list. Yes, the foreign exchange conversion fees are very high. I wonder if I can interest some readers in helping me research bond pricing. I have access to iTrade and RBC Direct. Would readers with access to BMO, TDW, CIBC, Scotia, QTrade etc. I am an I-Trade user. I switch from TD Waterhouse to I-Trade 2 years ago. I am using a Technical Analysis platform Decision Plus.

Decision Plus provides me with neat Technical Analysis feature. I used them to assist me in doing investment not trading decision. I also appreciate the following features from I-Trade:. Better than RBC, BMO, Disnat and TD Waterhouse at 3. E-transfer is easy to use and quick for transfer of fund from and to my BMO banking account.

I do not recommend using them for US transaction in Cdn currency. Expensive if you own US stock in your self direct RRSP account.

Any changes to an RESP or RRSP account is tedious and difficult to implement. Many paper forms must be filled and mailed to the main office in Toronto. I do not recommend them for RRSP and RESP account. As long they provide me with the free services I will keep my account with them. However I am tracking the spread on US transaction. I have to call in the next day to tell them to do it manually, and I always have a nagging doubt that it will be done wrong.

One time they accidently removed money from the account instead of adding it, which was fixed after I called.

I am instructed to call a trader to do it. I ended up just avoiding purchasing such stocks. These two points highlight my preference of doing my investing online, not on the phone. Some of the customer service reps are excellent, some are not. Toronto Garbage Strike Over? I have an account with iTrade for the same reason you mentioned: It has been moved to the US eTrade.

I am using SMA and SMA So far it has been working well, since I am more confident about the overall trend. Any points or guidance is great.

A few months after that they locked me out of my account and refused me access to it even after I provided them with all the security information they requested. It took a couple of months to sort out the admistration mistake that they made. Needless to say, I no longer am a client and am happy with my switch to Investorline. The account setup took a bit longer that I expected but nothing out of the ordinary. I had to call the customer service twice at some point back then, though, and one of the customer service reps was a bit condescending to me on the phone, when, as I realize now, I asked him a few very basic questions.

They are so lame and primitive. The Scotia Capital analyst reports and daily market comments are appreciated as well. Also, as I trade rather heavily they provided me with a free real-time quotes software. Again, the software is extremely basic, but it does the job, so no complaints here. I noticed a sharp degradation of service of scotia trade comparing to itrade. I was extremely happen with iTrade but is disappointed to the new hidden fees and the less than enthusiastic customer rep.

Once the bank is landing their hands to discounted brokerage, it reduces efficiency and competitions, and increase fee.

I wish there is more competition in Canada. I am a Scotia iTrade and previously eTrade customer for the last 6 years. I sent in an application form for opening a TFSA a month ago.

The instructions clearly say that you have send only the TFSA application if you are an existing Scotia iTrade client. If you are new to Scotia iTrade then you have to fill in the new account application form. So I just sent in my TFSA application and received a mail back from them saying that my TFSA account cannot be opened stating that it is incomplete. I called the customer service and they told that I have to fill in a new Account application even if I am an existing client of Scotia iTrade.

I told them that the instruction is not currently saying that. They failed to respond and is absolutely their operations are not optimal.

There goes another business opportunity out of the Window for them. Scotia iTrade Execs …please note and get your act together to keep your clients with you or loose your business and your job later. For RRSP, if you get a severance package that you want to convert to RRSP ScotiaItrade, good luck, they have more requirements than the banks. Clearly very poor customer regard, inconvenient procedures and no care for business. I have been with Scotia iTrade since Aug. Their prices have come down, since reading some older reviews.

I am not happy with them at all. The platforms they provide do not hold a candle to Royal Bank or Trade Freedom. They do not provide a stock ticker platform with live feeds for the TSX like their counterparts.

Also ticker symbols disappear regularly from their web-based Scotia iTrade Market Trader ticker window. I was told this only support Java 6 and not higher. We are at Java 8 now. Their prices are competitive now compared to before, but that is about all they have to offer. Correction on previous post, TSX was incorrect, I meant to say TSV-venture exchange. For those who trade with any level of activity on the Toronto venture exchange, iTrade does not hold a candle to Royal Bank or Trade Freedom.

For the investor that intends to buy and hold, their prices are very competitive now, but for the active trader or day-trader they missed the bus big time. At this time I am looking for another broker. Each year I deregister part of my rsp in kind to continue collecting dividends outside of rsp. The stocks tend to disappear into fictitious accounts, they get turned to cash etc.

I went off the pro platform to move my own money to be safe. I could write pages and pages but needless to say I do not recomend them. My personal and corporate trading accounts were separate logins and functioning fine with Etrade. Recently with the transition to iTrade, they merged my accounts under one login without any warning or my permission. I called them to explain themselves. There was no apology, and they stated this was routine procedure to prepare for switching from Penson server to the Scotiabank one.

Customer service reps are not very knowledgeable. If you are interested in doing even basic options, I would hesitate using iTrade as your broker. You could be disappointed when it comes time to get something corrected over the phone. Anyway, I made the mistake of only having one discount broker. And too bad Scotiabank messed up iTrade. Is that link new?

When I logged back in, everything seemed to be in order, but this morning the system lets me log in, but account holdings have now disappeared, and the site tells me I need to have a brokerage account open with them to access this feature… wow. Anyway, I tolerated all that.

However, since last week. Service has dramatically deteriorated. I had to change it. If I e-mail them they say I should call! This is a terrible brokerage. Scotiabank took it over just to reduce competition. Unfortunately there is not much choice in non-bank brokerages. Now since last chance, I found that I have been charged the 0. I HAVE TRIED FOR WEEKS TO GET INFO ON MY ITRADE ACCOUNT WITH NO SUCCESS! IWAS A FORMER MEMBER OF ETRADE. I have been awaiting an answer to email queries for over 4 days now.

Nothing despite the 24 hour response time avowed on the website and then the lesser 48 hour promise made in the automated response.

I had stock certificates couriered to them 10 days ago now that have not shown up in my accounts. I feel underappreciated and underserved — this is big bank treatment all over again which is what i switched to etrade to get away from. I was a satisfied etrade customer for 5 years but I am switching as soon as this is resolved. I have heard Questrade and Investoronline mention in this thread. Any other suggestions or advices for an alternative out there….

A quick addition to the above: I made the above comments shortly after initiating a call to itrade and being put on hold. In total, i was on hold for 32 minutes.

The rep was humble and apologetice and had obviously been beaten up in the last week by repeated angry calls during the transition. He initiated a case file, but was not able to resolve the issue. Poking around online while waiting, i think Qtrade is the likely destination for my business. I got a kick out the image of huge wheels of parmesan in your basement. I was lucky enough to leave ITrade before anything bad really happened.

The names QTrade and Questrade confuse me, but after looking around google for a minute here, I see Qtrade is one of the best and Questrade is widely hated.

I recently switched to RBC Direct Investing, and I qualify for the Royal Circle, which offers a number of waived fees and access to their best customer service reps. Scotia iTrade, is totally FUBAR! It appears as if they refunded them on my first 10 trades after I opened with them in August of I was told my first trades would be free of ALL commission charges.

As I am a daytrader I figured I would use that up fast. I did no notice the fine print on this offer, which is not evident on this promotional advertizement upto 60 days. Nor did their representative upon opening this account make this stipulation clear.

I would recommend like me, you phone them up and get them to review your first trades or first 60 days of transactions. On a scale ofI grade Scotia iTrade at 2. Please contact me soon. I am looking at opening a TFSA account for both myself and my wife with Scotia iTrade. I will be tranferring the money from ING where I currently have a TFSA saving account just cash savings. My intention is to buy stocks for a major canadian business and hold on to it, so light trading, maybe times a year.

If anyone else is using iTrade in a similar way I would like to hear your experience, how long it took to get setup to the point where you have the stocks purchased, what minimum cash balance I have to keep in the account if anywhat fees are involved, what plan software platform, etc should I use with iTrade. From my research done on Scotia iTrade website I understand I would not be subject to low activity fees and would pay CAD 9.

Thanks for your help. They make mistakes all the time. So who knows where my account, its money and outstanding orders may be lurking. Run fast, run far, to any other brokerage. Time for a little accountability from Scotia ITRADE…Perhaps a group effort to report them to appropriate agencies?

I too am overseas and have spent about 7 hours on hold in the last month tracking down lost securities that were couriered to iTrade in early december. The problem is finally solved but only after losing patience with the customer service and demanding a supervisor on two occasions.

In the first four calls i was given a rote assurance, then a case file, then my file was upgraded to some kind of urgent status and then more assurances. To my relief and frustration, he was able to find most of my lost securities immediately. Clearly there is some shortcoming with the c. Either they have no real access to solve the problems or they have no time to do it and are simply answering the phones to hand out platitudes and case file numbers.

The second tranche of missing stock were a similar story. After one month and finally blasting a c. And now i merely need to make a decision between RBC thanks Gene and Q-trade. My resolution is to get my money out of iTrade. They have totally used destroyed the experience with ridiculous processes and a poorly planned And atrociously executed conversion.

Thinking of QTrade or BMO. Does anyone have any advice? Scotia Itrade formerly Etrade is a mess, and their customers are paying for it, literally with time and money. I pulled my account with them a month ago after they deposited my funds into ANOTHER clients account by mistake I had to call to get them to reverse this.

I looked around and ended up with Questrade 4. I was a 10 year happy customer with Etrade. I noticed service sliding downhill very soon after Scotia took over, but I tolerated it based on 10 years of reliable service. With their taking over backend brokering and subsequent system migration Dec. They have signalled openly and clearly that they are well beyond their competency now and have no idea how to handle the sputtering volcano that the backend system has become, nor the angry pitchfork and torch carrying mob waiting for up to 2 hours on the phone.

Problems too many to mention followed by an imploding customer service disaster, waxing to lots of online noise about class-action suits. Scotia iTrade is on tilt folks. Cool heads say get out while you can. My move to Qtrade is complete and I am so far, despite increased costs due to an expensive ECN policy, a happy camper. Customer support is AWESOME! Easy to contact, actually knowledgeable! I keep pinching myself! They even paid my transfer fees.

Their website is superior in some ways, maybe not as sophisticated in others, but remember that the best of the iTrade website was inherited from Etrade, and Scotia was already showing signs that they where unable to maintain it properly. Anyone considering iTrade as their online discount broker should seriously consider alternatives. Existing iTrade sufferers would be wise to do the same. There are so many excellent options! Currently on hold waiting for iTrade Customer Service again.

So lots of time to stew and vent…. I am calling back to resolve an issue that was supposed to be resolved last week. I have options in one account that are expiring the system says I do not have trading priviledges. Option trading works in my other margin account so it mystified me when the CSR told me I would have to wait 3 days for a confirmation that I can trade.

Its been 5 days and no call. Today they appear not to have any knowledge that I have a pending issue AND its not resolved. I wanted to open a supplemental cash optimizer account and they told options unrestricted market value I have to mail in another app!!! This is pretty backward!! Also unable to see these same accounts in my easy transfer list so I can transfer my money OUT of 60s binary options trading brokers system. I cannot imagine how anyone could screw up a conversion so badly especially one that involves peoples money.

It appears that there was no quality control or testing done. Every issue appears to be a surprise. Will need to look into IIROC body mentioned by Dave. Think its time to complain. An idea with a class-action suit is starting to look more and more appealing with each passing day. Phone line has had busy signal all morning.

Phone ncfm stock market are clogged. I still have no idea of whether the stop loss order when through or not. I was one of the lucky ones in the conversion last month, down to the penny. However, this is testing my patience. I need a reliable broker, at all times.

I was afraid the changeover would even make it worse. I was able to get some of the stocks out but they kept the rest saying it was too close to the changeover. I only dream that I will be rid of them some day but it is a pipe dream. I like the idea of class-action suit if for nothing else other then just get my frigging money out of there and put it somewhere safe.

By law funds have to be transferred in 2 weeks. I am now over 2 months. Feeling a bit better. Talked to a CSR called Omar who was calm knowledgeable and understanding. Next day my issues were all fixed as promised. And yes I have moved any cash I could OUT. Something new I noticed is the options values do not appear to update through the day think the day before value is kept.

Hoping this is not a permanent feature caused by the conversion. Overall, Scotiabank made a very good move in purchasing ETrade but has really screwed it up by applying its archaic processes and back-end processing. Canada really needs more alternatives for DIY investors. I used to own 8 mutual funds, but now my account is only showing 4 and all on margin! If anyone from iTrade reads this posting, please forward it to the most senior person in your company that you can; your customer service dept.

Can anyone give me some advice? Scream, yell, swear and threaten until you get through to someone above. I feel bad for them, it must be hell walking into an 8-hour shift of the abuse they are surely suffering everyday. I think the people who can really fix the problems are few and are swamped by a tidal wave of serious screw-ups. On the upside, the wait times were down to a mere 30 minutes the last time i called yesterday.

In the process of moving everything to RBC. If you trade option with Itrade, check your trades. BNS has really screwed up Etrade. The interface is terrible so we are forced to call in anything other than the simplest option orders. The guys answering the phones are either incompetent or pretend to be — very frustrating, when trying to place a simple option spread order.

The web site goes down for hours assets for binary options trading scams a time and entire option chains quotes mysteriously disappear permanently anyone look up RUT lately? Not to mention that fun weekend in December during which they changed a LONG call position to a SHORT position out of nowhere forcing me to deposit 20K to cover a margin call which should never have been issued in the first place.

A sad end to a 10 year old Etrade account, oh well. That was obviously the reason for the merger of Scotia McLeod, Etrade and Trade Freedom. Now they are advertising heavily for new customers to make up for the ones they lost. As they say, there is a sucker born every minute! It was fabulous when I used it, I stopped trading since I plan on getting back into using itrade.

Just transferred 70K into the account. Reading all these posts is making me nervous. Did you actually get to complete the research on Bond prices? I can help looking up prices through TD. They opened my account quicker supermarket printable money off vouchers RBC direct and thus got my business lucky for Scotiabank.

If someone from Scotiabank is listening I find your service generally good, but I suggest 3 areas for improvement:. The currency spread on USD is brutal. The financials for companies are quite out of date unless only the headings are incorrect.

What if I used the out-of-date information and decided to buy some Blockbuster Video shares or Lehman Brothers? As an existing loyal customer, I would sure like to see some bonuses for existing loyal customers — maybe a few free trades.

I had no issues with the service until it was taken over by Scotia Bank. Unfortunately system issues keep occurring that have left my account in a mess and unable to trade for days. I also got bad advice from thier CSR on transferring my RRSP severance package after they mailed my employers cheque back to me, that had I followed, would have seen those funds being taxed and losing the ability to transfer the amount to my RRSP. More recent events around converting my Cash account to a Margin account has been rife with errors and significant events that I should have been warned about before the conversion took place.

All this has convinced me that its time to leave for another broker. Interesting that the trend continues. I had a bad experience with the BNS over a mistake they made on my student loan 35 years ago after which I swore I would never deal with them again! Do you get first class customer service at walmart??

Nice attitude you are displaying here hiding behind an anonymous handle and dumping on your own clients. If this is the typical attitude from iTrade CSRs, is it any wonder there are so many disgruntled comments? To Bill the Itrade rep. I do know what a market order is and all those other fancy words you were using.

You proved with your discussion what a classy individual you are and I would suspect there are many co-workers with you who can swear just as well. The people who have written have had legitimate problems and were not able to get them resolved. On 4 different occasions within 2 years I woke up to find between 12 and dollars missing from my account. Indicator minute chart for binary options 101 took 4 months to get my account moved with constant mistakes and money disappearing every couple of days.

I have been with my new broker now for about 1 year and they have yet to make a mistake so you be stock market scholarship judge as to who made the errors. In the meantime you are an excellent spokesperson for IB, Questrade, Qtrade, Investerline, TD,…………….

Thank you for your time. I also have the feedback on this message board and would like to thank you all for taking the time to discuss us. In doing so, you have provided us a very valuable opportunity to improve our services.

Furthermore, we provide our representatives with the training and support to ensure they deliver the type of experience and response our customers expects.

We are listening and we are working hard to better assist our customers and enhance our product offering. If you have any questions or suggestions about Scotia iTRADE, feel free to email me directly at nabil scotiaitrade. I look forward to hearing from you. Things you can do: Reduce or prevent to use the back space button on your brower top left hand corner. Clear off-line contents, cookies, and browsing histories on a weekly or daily basis depending on usage. Automatic sofeware update at least once a week to meet system requirement.

Log out and log back in because brokers have sereral gigantic servers. By doing it you are switching to a better one from the worse one. The exception was a one time 3rd party check from my former employer to deposit into my RRSP.

They returned the cheque to me two times requesting more information without saying what information. I spoke with agents 4 times requesting a list of what information they required to deposit my cheque. They listed verbally a few requirements that I had allready submitted, but refused to give a list. I could live with open tranparent rules but their duplicitous how to make money on members runescape was unbussiness like.

I went to TD Waterhouse opened an account and I had the cheque in within the week. Naturally I transferred my RRSP to TD the following week. I recently transferred a portfolio from TD to iTRADE. After doing some research, I found this also happened back in Jan Basically, unreliable, which for a brokerage, is unacceptable. TD never had this problem. No word of compensation for this downtime. In all fairness to iTRADE, the account setup process and transferring of assets in kind from TD went smoothly.

For the previous posters whose money in iTRADE mysteriously went missing, can you elaborate? Did the money go missing during an Etrade to iTRADE conversion, or was is subsequent to that? If subsequent, etrade fee for selling stock caused the money to go missing? Was is cash balances or share positions? Scotia Itrade has a Tweeter account. The latest tweet is a prime example of putting some lipstick on a pig. Anything I can do to help?

If there is anything I can do to assist, please do not hesitate to email me directly at nabil scotiaitrade. IIRC, the Scotia iTrade problems back in Jan. IMO, the least Scotia iTrade can do is offer web pricing for phone orders when the website is down. Problem is when the website is down, phone wait times are likely much higher. Thanks for the info regarding migration problems. That said, I along with many other traders were needlessly boxed out today…which is an opportunity cost translating to real dollar losses…a situation I have NEVER encountered before with other online brokerages.

In any case, I had such high hopes for iTRADE and all my experience with them up to today was positive. Unfortunately, that balloon is complete deflated. Not to sound overly harsh, but thanks for the canned reply. I heard these almost exact same lines from other members of your customer service team. I can understand if the exchanges failed…or if all online brokerages failed today as well.

The problem rested solely on iTRADE…the only online broker today who failed. If this was hotmail or yahoo, I can understand…but THIS IS A BANK! So disappointed…and now I have does walmart make cashiers checks go back to TD, hat in hand, to reopen my accounts.

Trust me, I feel your pain. If I may ask, what enticed you to switch to iTrade, especially considering you have PA access with TDW?

Is it the free trades? Switching back to TDW should be a cinch. I bet they will be happy to have you back! Exactly, I switched because: Who do I bill that time to?? In November, I submitted 2 forms to change the amounts withdrawn automatically from 2 accounts. Neither of them got implemented after a one month wait. I think that a lot of the initial problems when they were migrating from Etrade have been fixed.

First of all they require a letter for nearly every change. The trouble is they do not read it. Try sorting that out from Mexico! Coustomer service is working on it but how would you like to see your n l forex funds disappear?

I have been checking dividend payments for this year and some seem to be missing. Who audits these guys? Sure would like to find something better. I have been trying to get a problem with using the wrong RRSP account for 2 years my error initially. Keep getting different answers, always delayed. Basically used spousal RRSP vs cash account, they issuing slips to show transaction as RRSP income and never gave slips to sho tax saving contribution.

Even CRA rep saying their decision makes no sense. I would not reccomend Scotia i-trade. Their customer service reps are rude, wait times are extremely long, and they NEVER take blame for any technical malfunctions which in my opinion occurs more than the norm. For day rading, IB is the ONLY way to go. Unfortunately I have no way of contacting you directly, but if you can drop me an email [nabil scotiaitrade.

Things you should know if you make a U. S, trade make sure you move your money from canadian optimizer account over to U. Another words if you are an active trader this is not a site to use since if you make like 20 trades it could cost you a few hundreds of dollars in conversation costs aside from trading costs.

I recently moved my account from Scotia itrade to another broker…What a difference!!! Do yourself a favour and DROP Scotia itrade. They are not only rude but on numerous occassions failed to take responsibility for technical errors and gliches due to their faulty servers, in turn costing me money. Uh i forgot to mention, it really is about options not so much trading the stocks it self. Since i do have an account with two other brokers i noticed that.

SCOTIA ITRADE WILL CHEAT YOU out of your money in more ways than you could ever possibly imagine. S account or not but if you can and you trade options try option house. They have two types of charge program. S account then try optionxpressthey are a canadian outfit but operate from Chicago. Thank you very much for the information you provided, it is very much appreciated. The day I moved my account out from Scotia, I felt like a huge weight was lifted from my shoulders.

At this stage, you can click Change Order to review your initial instructions and to re-enter the order in your USD account to avoid any potential foreign currency conversions.

If you wish to proceed with your initial order instructions and acknowledge the alert message, a trade can be placed and the foreign currency conversion will be applied to the transaction. The actual conversion rate to be charged is not fixed until late in the trading day. For more detailed information on currency conversion, please visit, https: If you have an account denominated in one currency and wish to add the other or would like us to investigate a trade, please contact our Customer Support team.

Feel free to contact me directly [nabil scotiaitrade. Posting this here because I confirmed with Itrade that they have custom stocks for ruger 77/17 same trading issue that SMDI trading 1 minute charts forex introduced.

You used to be able to have settlement instructions to sell BNS money market to cover a stock purchase. Now you have to guess how much the stock purchase will be and sell that amount of money market in advance, waiting a day or so for the proceeds to settle in the account, THEN you can submit a equity purchase order.

Some of the changes were ok BUT some of the changes destroyed what was previously a useful web platform at Scotiabank. Clearly not well thought out. Change is one thing, but change making things worse! Specific examples, not just involving scotiabank but also scotia mcleod direct investing select service. Use to log in and have a ONE page summary of all accounts. Due to their formatting mine is now FOUR pages. Forex easy now prediction formula have to scroll to see all accounts.

Part of the problem is they now report a line for CAD, US etc We have 2 moneymaster accounts, a visa, 8 brokerage accounts 2 tfsa, 2rrsp, resp, 2 cash accts. I have been a select nik hdr efex pro mac download for years. Now when I call I rarely get the select desk and ROUTINELY calls take minutes to be answered vs minutes in years past.

On the brokerage side, use to be able to sweep dividends monthly into the BNS money market since subsequent purchases only had to be Nov 1st they increased the sub purchase amount to That meant leaving cash earning no interest until it built up to the So in less than 3 months they went from 50 to and now I just went to do a trade at SMDI.

I used to be able to put in the trade order, and have settlement instructions to sell BNS mm where cash make money gambling roulette parked proceeds to cover the rated program for binary options brokers purchase.

Instead of making the online experience smoother you have complicated it for many of us! Thanks for taking the time to share your experience, Dave. As always, we value every feedback provided to us and take the time to read them with the utmost attention.

Please drop me an email with your contact information for us to discuss and regain your trust. Hey Nabil, this is a forum for discussing Scotia i-trade amongst generally dissatisfied customers. Scotia ruined what was once an innovative, well-run, customer oriented trading platform into typical big-bank crap. Your attempt to plug the PR cracks by hijacking the conversation on sites like this makes me dislike your company even more.

Despite the aggressively ingratiating politeness used, you make me less smiley. However their stock market performance in recessions brokerage has gone to garbage several years ago and only getting worse. My account with them was once fairly active, now down to maybe a few trades per year and only the minimum necessary at that — have gladly moved my business elsewhere.

And yes his obsequious fawning is annoying. Face it Scotia you blew it. You can also understand what the person on the other end of the woolworths chermside anzac day trading hours is saying whenever you have a question.

The commissions are HALF what what Scotia is charging. They are quicker, more courteous and more reliable, bottom line. If you would like a more professional approach in your trading, join Questrade.

I actually appreciate Nabil or whomever from Scotia responding in a timely manner to discuss the concerns. They do appear to have listened to customers concerns regarding the minimum subsequent purchase issue with the BNS money market. It was 50 then they raised it to The whipsaw changes are a concern thought because had they surveyed customers before making the change they might have learned that it would not have a minor impact and would drive customers to other options…including other institutions.

I agree with Dave about Nabil. I have spoken to the high net worth mgr who was very helpful and answered a couple of surveys. The staff have been responsive and helpful although telephone wait times can be annoyingly long. The 50 ETFs that are commission free is a great offer that I use a lot.

I now use short term, zero commission, low MER bond funds instead. I find that sometimes it takes several minutes for spending power to show up after a sell trade. This is pretty annoying if you are trying to execute a buy in a cash account like RRSP.

I see a lot of evidence that ITrade is making efforts at improvement but they are new to me so I watch carefully. My brother who is a frequent trader just loves TD and thinks very highly of BMO. This policy has had the effect of zeroing out all new mutual fund purchases by myself in favour of ETFs. I own almost no mutual funds now and am not quite sure what to think of all this yet. Cam, SMDI provided a temporary solution to one of my concerns regarding selling MM to cover an equity purchase in registered accts RESP,RRSP,TFSA so I am satisfied.

While Itrade is offering a list of about 40, smdi is not doing the same. We have to wait until they transition our SMDI accounts over to itrade. How can you guys and gals go on and on for 2 years here and only 2 vague comments about the weak chart structure, no dma or any others no basic volume indicator other than the ancient bar graph. Maybe charts and trading on an even playing field are important to you.

This is like playing soccer against Pele do you think you could beat him? You might mention flight desk which is so totally un user friendly it blows my mind Scotia would even offer such a hard to navigate tool. How hard would it be to incorporate this into their crap platform. Usd conversions are obviously a huge money maker, they can charge what ever they want. Anyways beyond their joke of a platform, that they reassure me is changing for the better soon.

Is that I noticed they are nickle and diming me to death. Check your account very closely for bank fraud. Not that they will ever be charged, the untouchables beyond the law banks. Would it be too much to ask to see where you are plus minus for year, this is the computer ageScotia get out of the stone ages. Financial reports from years ago, not even candlesticks, or moving averages.

I have to download every bit of company news, just link me. No need to read this whole forum this is basically all in one here. People including me have their life savings here, and this the best they can do. Even Yahoo financial is better, it has the basic tools needed to make prudent investing decisions. Have to agree with Chad. The last time i managed my own portfolio was 10 years ago with RBC.

I signed up for itrade a month ago and omg. Basic stuff that I would have expected a decade ago is non-existant.

Whats with all paper requirements. Give me a break. Not impressed so far. The platform and its capabilities would have been out of date. Is anyone experiencing problems trading since they changed the account codes and passwords etc. I suppose this is to pay for their crappy new website. Circling the drain at the bottom of the toilet.

If anything, basic information such as commission tier etc is even harder to find. Even though moving accounts is such a huge hassle, I this may well be it for me. Hope this information helps. I have been a customer for years and every year think of transferring out due to unresolved service issues. Website etc is okay and can be improved but if you have a problem the service is terrible, frustrating, and can cost you thousands in some situations.

Email service is almost non existent, they just say call in. Calling in means a long time on hold to talk to someone who cant help you. The new site was not ready, as you can no longer take money from a margin account online.

So you call in and they have changed the rules. Totally stupid policy, but that is what you get at Scotia. And nobody is authorized to help the clients with reasonable requests. Can you explain why the old system had a different calculation and we were not informed? STAY AWAY unless you just buy and hold a little… changing brokers is a massive hassle but I will move to Interactive Brokers I think as some friends have moved and are happy.

I will leave frustrated and hating Scotia, a truly horrible experience and I really try to be a reasonable and polite client. Thank you for taking the time to share your experience with us. We take every feedback seriously as it helps us to serve you better.

Please allow me to answer your question regarding margin maintenance levels. Excess margin or buying power can be withdrawn as long as the remaining margin excess is 10 percent or more of the remaining equity balance after the drawdown.

For our mutual protection, maintenance margins must be maintained at all times to satisfy any possible volatile market activity and to prevent any margin calls after the drawdown.

For instance, loan values could change from 70 to 50 percent or drop down to zero if holdings in the portfolio have loan removed; or open buy orders, if filled, could cause a margin call to occur; or the account may have security concentration issues. Our margin drawdown policy has been in place for some time, and terms of our margin accounts can be found in our Terms and Conditions under the Client Account and Margin Agreement section.

We understand that at the time of website and service transition, our customers may have experienced longer than usual wait times. We sincerely appreciate your patience and apologize for any inconvenience related to this transition. We value your business, and are here to help and answer your questions. Feel free to email me directly at nabil-at-scotiaitrade-dot-com with your questions or concerns.

Does itrade not understand that in this age and time not everyboday is available 9 5, ever heard the term shift worker?

Each and everytime I contacted someone, I had to explain, and re-explain my situation over and over again. What a waste of time, NEVER had such hard time trying to put money into a bank before.

Nabil Thank you for your response. I do understand that margin rules need to exist and be enforced. So you have to have 10K margin excess to cover the volatility of 30K of securities, as the other 70K will not impact. In fact they decrease risk to Scotia as they could be sold if needed. So if I want to sell a non-marginable security and have 2K sent to me I likely cannot, despite the fact that selling this has had no increase in margin risk!

I only borrow against marginable stocks, but the others get tied up. Also, I can buy the riskiest stock I want with the margin excess all the way until my excess is 1 cent… that adds more risk than a withdrawal… not logical. So my solution is open a cash account and move my non-margin stocks into it. Now I have a true margin account left behind… and my cash account is not compromised.

I expect most Cdn bank brokers would have similar frustrations but of course you dont know for sure until you try. I recognize that for cheaper commissions you should expect less service and caring, and I get frustrations with my full service brokerage also.

But I used to trade in the US with TD Ameritrade and their system really is built for traders, no comparison. I am thinking of trying Interactive Brokers as they are available to Canadians, sad that we dont have Cdn brokers who care to compete when they could with good mgmt.

What Scotia and others dont realize is how much their business is damaged over the long term. My accounts will probably stay open, but have been and will continue to shrink, and my trading activity is way down. The new website is an improvement over the old one by quite a bit I will say, the old one was not great. And I think margin interest rates are reasonable. And good to see trailing stops, not sure if the old system had that.

The service people can be good, but they are in a badly managed structure. As a Canadian I am sad to see the lack of entrepreneurial spirit in our banking system, they rely on the lack of competition domestically to coast along.

If they need more profit they just raise fees or lower service, nothing improved. Wow — and I thought I was alone in the world. Why did they buy them?

is there a fee on etrade to sell stocks as there is to buy stocks? | Yahoo Answers

To gain accounts which they then proceed to drive away with crappy service and constant incomprhensible changes. Flt Desk was a small improvement — but such a hassle to configure with old symbols. Current changes of how you view your accounts is kindergarten stuff. And then today — no access to Flt Desk. Okay — an Update: First off — I agree with Dave and Carm — if iTrade is monitoring these complaints and want to actively engage us with solutions — that is great.

I have to admit — that one main problem was my own fault account fell below a level where Flt Desk is freebut that was rectified.

That sure beats the aggravation of going through an account transfer process — and starting with a new brokerage firm who may not give a ratz arse about whether or not you have problems. At least here I now have a connection with someone who will work with me when I have a problem. Must be the only part of their script they understand! Transfering an RRSP from a local ScotiaBank branch took over two weeks, and a huge amount of paperwork.

Maybe the taxi they used to transfer the paperwork broke down. The problem with Itrade is they have a bankers mentality towards customers. Itrade seems to feel they are doing us a favor by letting us be customers.

If this poor service continues I will do them one last favor by transfering to another broker. I currently have an account with Itrade. And I am very frustrated with them. Service is terrible Their forced conversion fees are disgusting. In my TFSA account I am holding US Steel. They only offer US friendly accounts in RRSP accounts, none in LIRA or TFSA. This is because it is way too profitable for them to keep it that way. And they also charge you dollars per year for maintenance of a US friendly RRSP account.

What planet is Itrade living in?. I was looking a few months ago to become more of an active trader, so I was looking at reducing my comissions.

So I noticed that CIBC charges 6. Currently I havein investment assets with Itrade, so I figure I would call to see if they could match it. This arrogant guy Todd had the chutzpah to tell me that they could give me 6.

So he was willing to give me this price for 3 months if I would meet that requirement. I sent an email to a customer service manager 5 months ago with no response this far.

Now, the issue with Flight Desk, which I do not have. What is the big deal about it? Interactive Brokers offers this as a standard platform for free. You only have to pay 6 dollars per month for live data of Canadian stocks.

Scotia Itrade should be ashamed for charging this. I am in the process of switching. I was looking at RBC direct Investing. If you have over in total assets they do not charge you any maintenance fees.

They have US friendly accounts in TFSA, RRSP and LIRA, which is good for me. No forced conversion even after you sell the security, in other words funds remain in US dollars Trades are 9. Scotia Itrade needs a reality check. Sweet soft words from a customer service rep are not enough. Customer loyalty does not mean a thing for these people. I know sometimes change is a pain, but I realized that staying with ITrade is costing me a lot of hard earned money. I am a Canadian who just recently moved back to Canada from Sacramento, CA USA.

Eventually, I will have to open a trading account s in Canada and go through the setting up process and transferring of assets. After reading the many horror stories with ScotiaiTrade on this website I wish to know which provider is best. Who should it be? TDW, CIBC, RBC etc.?

E*TRADE Fees and Rates | Pricing for Investing & Trading | E*TRADE

There were lots of glitches along the way and I made lots of nosie about it. I was then contacted by Nabil Uppal at iTrade. He was patient and thorough in helping me work thru the transition. A lot of the problems were on my end. Either way I got them worked out and I am real happy with iTrade system — costs — and trading platform Flight Desk.

My guess is iTrade will handle your transfer their forms and transfer all holdings and cash you have in your acct. Ken — I monitor Flight Desk all day long pretty much everyday. Could it be your provider?

If not contact iTrade. Not to mention that some of them where of my own doing.

Your email address will not be published. This post has been updated as of Jan. Home Bookshelf In the News Archives Contact Us Consulting Forum.

Scotia iTrade Review July 29, at 7: This article has comments Dale McSween July 29, at 8: Chris July 29, at 9: John July 29, at Scotia are now taking away the etrade.

Phil S July 29, at It sounds like such a massive pain to buy GICs in iTrade with the telephone method. Jonathan July 30, at 8: Steve July 30, at 9: Dave From GP July 30, at Canadian Capitalist July 30, at 1: No bond pricing is as obscure as ever. Dan July 30, at 3: I also appreciate the following features from I-Trade: E-transfer is easy to use and quick for transfer of fund from and to my BMO banking account However: There is some drawback investing with I-Trade: I do not recommend them for RRSP and RESP account As long they provide me with the free services I will keep my account with them.

I have just switched my accounts from iTrade to TD for a couple reasons. Henry August 3, at 6: Can you tell me more about technical analysis that you are using? Bernie August 13, at 8: Rita August 14, at SR September 5, at Here is the scenario: Jolly October 16, at 1: For TFSA, you have tons of paperwork to fill up and have to send it by mail, no fax. I agree… Scotia iHate is more like it. Brad October 20, at 3: Trader November 15, at 3: William Kydd December 1, at 5: Digitaltaco December 7, at 3: Ok iTrade has really made me angry now.

A few reasons 1. JP December 11, at 7: I too have been having problems login into iTrade since the change last week-end. Randy December 14, at 2: December 15, at Canadian Capitalist December 15, at Ralph Earle December 16, at 7: JKM December 17, at 2: JKM December 17, at 4: Brad December 22, at 3: ATTENTION Scotia iTrade customers Scotia iTrade, is totally FUBAR!

Adrian January 5, at 2: Toby January 7, at JKM January 7, at 8: Open a skype account and you can access north american toll-free numbers from overseas. Outraged January 8, at 8: Dave January 9, at 6: Scotia Itrade is a compliance nightmare! IIROC should investigate this mess.

Darkaeye January 10, at Outraged January 11, at 6: So lots of time to stew and vent… I am calling back to resolve an issue that was supposed to be resolved last week. Rita January 13, at Server Down January 13, at NightOwl January 13, at Yes, the itrade site has been down all morning.

Bill January 13, at 1: NightOwl January 13, at 1: Lines are still clogged… what else is new. Outraged January 14, at 9: January 20, at 8: JKM January 20, at RJMBC January 22, at 1: JYS February 8, at Sean February 8, at 5: Worven March 11, at Enid March 15, at 1: Andy in Vancouver May 2, at 2: I would rate iTrade as mostly good, as far as I can tell.

If someone from Scotiabank is listening I find your service generally good, but I suggest 3 areas for improvement: RJN May 13, at Canadian Capitalist May 26, at Bill May 26, at Scotia iTRADE May 31, at 2: Thank you for the positive feedback, Andy. Our team appreciates your suggestions.

Angelo June 1, at 2: Here is some helpful tips to prevent technical problems in personal computer: The above tips are applied to all broker web-site not just to itrade.

AL August 3, at 5: Btw…website is STILL down…. Rita December 6, at 2: Scotia iTRADE December 6, at 2: Hi John, Sorry for the inconvenience. Canadian Capitalist December 6, at 3: Canadian Capitalist December 6, at 6: Jerry February 8, at 9: David May 2, at Chuck May 20, at 5: Vincent June 14, at 9: